messageThe ultimate goal is to initiate a class action lawsuit against IPower to recover losses caused by their mandated “transition” and to force them to offer options including remaining on the “old platform” if customer so wishes; AND to initiate a boycott against IPower to discourage new customers from contracting with them as a web host.
There have been horrendous and ongoing problems with IPower and their “changeover” to a new “platform”.
“There are no options”, the customer is told. You either allow them to transfer your website and business for you or you pay someone to do it if you can’t do it yourself and brace yourself for multiple and ongoing headaches.
There are nightmare stories of people who have lost their businesses and their income because of IPower, because their website no longer functions and customer support at IPower is virtually non-existent and non-responsive after they “move” your website and business to their new “platform”.
Most emails stop working. You have to delete them and recreate them. One customer lost 5 days of emails which they agreed to resend. Je got 24 copies of 8,000 emails his company had received since February, all showing same date so no way to sort them.
The mail box size has been reduced to 25 mb (or 5 large photos). To get a larger one you have to pay $12.95 per mail box per month. (I did it, upgrading to their Outlook exchange. So far all it’s done is to make his Outlook totally non-functional which is common complaint, that e-mail is either lost or totally non-functional.
Their support section is filled with erroneous instructions
There are normally 100+ people in line at chat support and 1 hour wait by phone. Customer support is virtually non-existent after they make a mess out of your website.
They now require “profiles” for the exchange mailboxes filled with all sorts of personal questions. Takes hours to do what could be done in 5 minutes before.
All those new features they say the customer is getting? First, who asked for them; second, I don’t see many and third, who wants to quit their job to figure out how to use them because their support and web instructions are practically non-existent.
Log-ins/ help, absolutely everything is 5 times more difficult, and gives one the impression Ipower are control freaks (they are, customer is never right according to them)
Ultimatium is to initiate class action lawsuit against IPower to recover losses and force changes in customer support/options.
Law firms who are interested in representing IPower/Endurance International customers in a class action lawsuit for business losses and disruption of business are asked to contact news@northcountrygazette.org
-
Recently joined:
-
There are 1 announcements, 4 topics, 28 posts, 18 voices
-
North Country Gazette started this discussion on Dec 16, 2007
